Terms & conditions
It is stated beforehand that these general terms of sale, including eighteen (18) articles, exclusively govern the sales made by the company KRONOS 360. These general terms of sale are exclusively applicable between the company KRONOS 360 (and all subsidiary companies of KRONOS 360) and any physical or legal person visiting or making a purchase on the www.kronos360.com website or at the physical points of sale of the brand. These general terms of sale are applicable for all the products or services sold by KRONOS 360, mainly the second-hand watches and accessories. In accordance with the law, any Customer, irrespective of whether he is an internet user, can read the general terms of sale on the www.kronos360.com website or directly request the company KRONOS 360 for the same. These general terms of sale can be modified, and the applicable general terms of sale are those in force on the website as on the date on which your order is placed with KRONOS 360. By placing an order, the Customer expressly accepts these general terms of sale and acknowledges to have read them and accepts all their terms. The acceptance of the Customer’s order by KRONOS 360 is established by sending an order confirmation to the Customer by mail or any other existing means of communication. For each order, the Customer undertakes to verify the order confirmation and immediately inform KRONOS 360 about any error or anomaly within 24 hours. If there is no such alert within this deadline, the order is considered to be firm and final and KRONOS 360 will deliver the product according to the order confirmation once the payment is fully cashed by KRONOS 360.
KRONOS 360 allows individual or professional sellers, as well as partner brands, to sell their products on its online sales platform. KRONOS 360 is the trusted third party between the seller and the buyer. KRONOS 360 takes care of the sale of the product, the cashing of the payment of the sale, the certification of the product, the logistics removal at the seller, the authentication expertise, the secure storage, 2 years warranty of the product sold and delivery to the final buyer on behalf of the seller. The seller undertakes to pay a predefined commission on the sale price of each item to KRONOS 360. No connection will be made between the seller and the buyer and the seller may in no way ask or obtain the identity of the buyer.
KRONOS 360 provides in-depth expertise for every watch and valuable object sold on the platform. The objective of this certification is to combat counterfeiting and provide traceability for every watch and valuable object. To do this, KRONOS 360 publishes a physical authenticity card that can be completed by issuing an NFT certificate on the blockchain. KRONOS 360 has developed its own NFT creation (minting) platform on the Polygon-Ethereum blockchain to ensure optimal security of the data that will be recorded there. The authenticity card given to the customer is equipped with an NFC tag that can include the address of the token on the internet and give free access to the contents of the expertise (serial number, date of expertise, etc.) with a smartphone. The Customer acknowledges that the use of this card and the content embedded in the NFT is its sole responsibility and that the liability of KRONOS 360 is in no way binding (see Article 8).
These General Terms and Conditions govern both online sales and marketplace activities on behalf of third parties.
ARTICLE 1 – ACCEPTANCE OF THE GENERAL TERMS OF SALE
Every Customer solemnly swears to have read and accepted these general terms of sale & general terms of use before placing an order with KRONOS 360. Any order validation involves the acceptance of these General Terms of Sale. Not reading these general terms of sale can, under no circumstances, be a condition to cancel an order placed by the Customer with KRONOS 360. The data provided by the Customer and recorded by KRONOS 360 serves as proof of the transactions having occurred between the Customer and KRONOS 360.
Similarly, any request for publication and sale of a product on the Kronos360.com marketplace implies the acceptance of these Terms and Conditions of Sale and Use by the particular or professional seller. The approval of the announcement and the publication of it on the site is equivalent to acceptance of the deposit-sale contract and the commission conditions defined by the platform. The non-consultation of these General Terms and Conditions cannot in any case be a condition of cancellation of the deposit-sale and the commission due on the sale of the product.
ARTICLE 2 – PRICE CONDITIONS
All indicated prices for our products are public prices expressed in Euros and include all taxes (VAT, HBJOAT watch-making taxes and any other taxes in force) excluding the contribution to the charges of preparation and shipping of the product and excluding any costs of expertise, counter-expertise and certification. In case of order to a country other than metropolitan France, the customs charges or local taxes, if any, will be borne by the recipient. All the orders, irrespective of their origin, are payable in Euros.
KRONOS 360 is entitled to change its prices at any time. However, any product bought will be invoiced based on the rates in force at the time when the Customer’s order was registered. In all cases, the price to be paid by the Customer is the one indicated in the order confirmation and the corresponding invoice.
The products remain the property of KRONOS 360 till the Customer pays the full payment. Payment for any order should be made before the delivery of the products.
ARTICLE 3 – ORDER FOR PRODUCTS
The Customer can place his order through several channels (website, telephone, showroom, etc.). For the orders placed on the www.kronos360.com website, the contractual information is presented in French for the French version and in English for the international version of the website (Germany, Italy...). The orders on the kronos360.com website are placed through a secure connection, via a reputed bank operator. We follow the security of the bank transactions with special attention to compliance with all the security rules in force.
KRONOS 360 is entitled to ask for a photocopy of the buyer’s identity card as well as a proof of address for all orders. These measures allow us to effectively fight against the possible fraudulent use of your means of payment.
KRONOS 360 is entitled to cancel or refuse any order of a Customer with which there exists a dispute relating to the payment of a previous order. Any order of the Customer, which has been confirmed by sending an order confirmation, is considered as definitive and final, after its reception by KRONOS 360.
Any modification of an order, for any reason whatsoever, requires the prior and written consent of KRONOS 360. The delivery of an order will be done only after receiving the full payment for the order placed by the Customer. For the orders coming from a foreign country (outside France) with a payment that is fraudulent or suspicious in nature (suspicious bank card, bank risk, customs risk, etc.), KRONOS 360 is entitled to not deliver the order as provided for in article 5 of these general terms of sale. KRONOS 360 offers internet users the option to provide a negotiated offer on the price displayed on the website. To this end, the internet user must click on the ‘make an offer’ tab in the product sheet that interests him. After receiving this price offer, KRONOS 360 is entitled to provide a positive or negative response, within 72 hours, to the proposed price.
- If it provides a positive response to the price proposal negotiated by the Customer, KRONOS 360 sends a discount code that is valid for 24 hours. The Customer must use this code while purchasing the product concerned on the website. If this promo code is not used within the aforementioned 24 hours, the negotiated offer is automatically rendered null and void.
- Any negative response or the absence of response is at the discretion of Kronos 360. Sending a price offer does not imply any acceptance or negotiation by Kronos 360.
KRONOS 360 also offers the possibility to book a product online with an option to finalize payment upon presentation of the product at the KRONOS 360 showroom. To make a reservation with presentation in the showroom the customer must pay advances or deposit equivalent to 10% of the sale price with a minimum of 500€. If the order is not finalized following a reservation, the deposit paid will be refunded in full to the customer.
KRONOS 360 offers a concierge service for customers who wish to order products that are not available on site or out of stock. This bespoke premium service allows the customer to entrust KRONOS 360 with a search mandate for rare or new parts. The customer may use this service by email or by any other means of communication of his choice and must materialize his request by placing an order for the product directly on the site. In this case, the customer will have to pay the full sale price indicated on the order and will take into account the search and delivery time indicated by KRONOS 360.
ARTICLE 3.1 – PURCHASE & TRADE-IN OF PRODUCTS
KRONOS 360 proposes the purchase or the trade-in of second-hand watches and accessories or the consignment sale directly to private individuals. The internet user can offer his products to KRONOS 360 through the www.kronos360.com website via the ‘sell your watch’ or ‘watch trade-in’ section. Any product offered to KRONOS 360 will be assessed by our watch experts who will evaluate the sales value of the product. Following this, KRONOS will:
- Either make a definitive purchase offer with immediate payment to the private seller
- Or make a trade-in of the piece with exchange against a new piece from the catalogue (see terms of payment for trade-in in article 6 of these general terms of sale).
- Or a proposal for deposit-sale directly on the site via the heading «sell your watch». - Either a refusal of the proposal, at the full discretion of KRONOS 360
It is recalled that in the event of non-response to a proposal for takeover by KRONOS 360 within 5 days of the customer’s sending, the response is considered to be negative.
ARTICLE 3.2 – CONSIGNMENT SALE OF PRODUCTS
The user can offer for sale his products directly on the website kronos360.com via the heading «sell your watch» or directly at the showroom (by appointment).
In the event that products are deposited in the showroom of a product put up for sale on the Kronos360.com site, the platform undertakes to keep them under secure conditions and adapted to the value products. Kronos 360 guarantees the "net seller" value indicated on the sales deposit form given to the seller at the time of delivery of the product. This form is authentic and serves as a statement of the general condition and value of the product entrusted by the seller.
In case of on-line delivery of the product distributed after the sale or booking on the platform, the items sent to KRONOS 360 by the seller are insured by the platform upon delivery to the premises of Kronos 360. Items shipped via a partner carrier mandated by KRONOS 360 are already insured during shipping. However, if the seller directly manages the shipment of his product to Kronos 360, the insurance is under his responsibility during the transfer
All the conditions for deposit-sale are detailed in Article 18 of these General Terms and Conditions
ARTICLE 4 – AVAILABILITY OF PRODUCTS
Our products and the displayed prices are valid as long as they are visible on the website and till stocks last. Whatever the circumstances, any product not in stock or declared as such by the seller is considered as unavailable for sale even if can still be seen on the platform or in the sales catalogue. In the event of unavailability of a product after an order is placed, KRONOS 360 will indicate, without any delay, a new delivery deadline or will offer reimbursement for the order. In this case, the Customer can cancel his order and get a reimbursement or wait for the product to become available with the new deadline that will be indicated to him. In addition, in case of extended unavailability of a product, KRONOS 360 can deliver the Customer another product of the same quality and price as the one that was originally ordered, provided the Customer expressly agrees to the same.
ARTICLE 5 – DELIVERY OF PRODUCTS
Any order will be processed after receipt of full payment from the Customer. The validation period for the payment and shipping of the order varies depending on the selected mode of payment. Whatever the circumstances, KRONOS 360 is entitled to not proceed with the delivery of an order if there remains any doubt about the integrity of the payment by the Customer. The delivery of the ordered products is made to the delivery address indicated by the Customer during the ordering procedure. KRONOS 360 cannot be held liable in case of an error by the Customer while indicating the delivery address. The average delivery period is 7 working days from the date of order by the Customer and at least 48 hours from the date of receipt of the full payment made by the Customer (it is necessary to consider at least 21 days for payments made by cheque). These periods correspond to the time limits for processing and delivery for metropolitan France. For any order coming from abroad, the delivery deadline can vary according to different parameters (mode of payment, country for delivery, customs charges, etc.). It is important to note that the orders with a payment, which is to be paid over several instalments, have specific conditions of delivery (see article 16 of these general terms of sale). In case of a delay in delivery, the Customer can contact the Customer department at 01.82.83.36.92, or send a letter at 14 avenue Matignon 75008 Paris or an email to [email protected]
The Customer can ask for his order to be cancelled if it has not been delivered, not later than, fifteen (15) working days after the delivery date indicated by KRONOS 360, except if this delay in delivery is due to a case of force majeure, within the meaning of the case-law of the French courts, an error in the address for delivery indicated by the Customer, non-reception of the payment from the Customer or a fault in the execution/shipment by the carrier in charge of the delivery. If the request for cancellation is accepted, within ten (10) working days following the request for cancellation from the Customer, KRONOS 360 will request its bank to reimburse the Customer. Any possible exceeding of the date of delivery due to a delay in shipping cannot lead to damages, withholding or cancellation with respect to the order by the buyer. The Customer must indicate on the delivery order any missing, damaged or non-compliant parcel or product, before any signature. Kronos 360 uses the services of delivery companies specialised in valuable goods. Hence, the delivery rates indicated for each order include the delivery charges as well as the value insurance (reimbursement of the product in case of loss or theft) but excludes any customs charges & applicable taxes depending on the country of destination. The delivery charges are borne by the Customer and are applicable according to the information indicated by KRONOS 360. For any order placed online, the delivery charges are automatically added to the all-inclusive price to be paid. In case of an order placed through another channel (telephone, showroom, etc.), the delivery charges will be invoiced to the Customer. The delivery rates can be modified at any time by KRONOS 360, but the delivery charges will be invoiced based on the rates in force at the time when the Customer’s order is registered.
ARTICLE 6 – PAYMENT METHOD & CRYPTOCURRENCY
The www.kronos360.com website uses a secure payment platform with the 3DSecure system that guarantees optimal protection reliability of your bank data. With the 3D Secure system of Verifone-Paybox, you receive a request for authentication from your bank with an online payment validation code.
The payment of your purchases is done in cash:
- or by cards: Visa, MasterCard, ‘Blue Cards’
- or by bank transfer (RIB (bank account identification document) + IBAN)
- or by financing spread over several times, with no fees, (3, 4, 6 or 10 times) or by obtaining a loan for up to 36 months from our partner Sofinco, directly on the Kronos 360 website. A loan is binding on you and must be repaid. Check your repayment capacities before obtaining the loan.
- or using a cryptocurrency wallet through our partner Bitpay. The accepted cryptocurrencies are mainly bitcoin and all those offered by our partner Bitpay. For payments in bitcoin or other cryptocurrencies, the currency conversion necessary to pay the order will be made directly by our partner Bitpay at the spot rate available at the time of the order, which will then pay KRONOS 360 the amount in euros of the sale.
- In some cases, KRONOS 360 can accept the payment, of all or a part of the order, by deduction of the trade-in value of products from the purchase price. This possibility remains at the discretion of KRONOS 360, mainly as regards the trade-in value following the evaluation of the product by our expert teams of buyers. The payment (BC, bank transfer, etc.) must reach KRONOS 360 within 7 working days following the date of the order of the Customer. Otherwise, the availability indicated at the time of the order will no longer be guaranteed. KRONOS 360 will inform the Customer about the new delivery deadline if required or can proceed with the automatic cancellation of the order.
Advances or deposit paid by the Customer during a reservation in the showroom are not refundable. In addition, after a period of 1 monthwithout the payment of the entire order, the product will be put back on sale and the order will be cancelled automatically. KRONOS 360 will keep the amount received as compensation for the damages suffered.
On the other hand, advances or deposits paid by the Customer during an online reservation with presentation in the showroom are refundable if the customer does not finalize his purchase in the showroom or in case of unavailability of the product due to the seller.
Payments received as part of an order for a search warrant from the Concierge Service for unavailable or out-of-stock products are not refundable once the product has been ordered by KRONOS 360 from the third-party supplier.
Regarding payments in bitcoin or with other cryptocurrencies, in view of the specificities of this payment method, the customer is informed that the withdrawal period of fourteen (14) days is not applicable and no refund can be required to KRONOS 360. The platform may propose, if market conditions permit, to either offer the product for sale on behalf of the buyer or to exchange the product for an equivalent available product.
If the Customer does not initiate contact to withdraw his fully paid purchase within 6 months following the date of order at the KRONOS 360 show-room (in case of order with withdrawal on the site) or if the Customer does not initiate contact within 6 months in case of absence for the delivery of the product (original transit advice note of the deliverer serving as proof), KRONOS 360 is entitled to put the product back on sale and keep the entire payment that has been received. However, after this period has elapsed, KRONOS 360 undertakes to inform the Customer by registered letter with acknowledgement of receipt with a notice of 15 days so that he can collect his order by his own means. Unless there is prior and express agreement from KRONOS 360 for an extension of the deadline given on the invoice, any delay in payment cumulatively leads to: the immediate and automatic payability of all the amounts due by the Customer, irrespective of the envisaged mode of payment, the application of penalties for delay fixed at one and a half times the legal rate
of interest in force at the envisaged due date, with every month started to be fully due, the invoicing, as a penalty clause, of a lump sum amount of 15 Euros per dossier. In addition, KRONOS 360 is entitled to suspend or cancel all the Customer’s orders in process, after a formal notice is sent and it turns out to be ineffective. The amount of the interest on late payment can be automatically imputed, on all discounts, rebates or reductions that are specially granted by KRONOS 360.
ARTICLE 7 – REFUND, RETRACTION & RETURNS
In accordance with the law, you have a withdrawal period of 14 days from the receipt of the products to ask for a reimbursement under the conditions stated in articles 7 and 8. However, the product return charges are to be borne by the Customer, who must ensure the delivery of the product by secure express shipping through a carrier specialised in valuables. The reimbursement can be done by the same mode of payment as the one for the purchase or another mode of payment without additional costs for the Customer, except in the case of payment in cryptocurrencies..
In case of a purchase or a reservation with withdrawal at a KRONOS 360 showroom or store, the withdrawal period of fourteen (14) days is not applicable. and no refund can be required once the product has been withdrawn at the point of sale.
In the case of an order made through the KRONOS 360 concierge service, which concerns new or used products, which are not available or out of stock at the time of placing the order, the customer is informed that the fourteen (14) day withdrawal period is not applicable and no refund can be required. KRONOS 360 may propose, if market conditions permit, either to offer the product for sale on behalf of the buyer or to exchange the product for an equivalent available product.
No cash on delivery shipping will be accepted for any reason, whether for orders with reservation or orders through the concierge.
Any reimbursement is made either by crediting the Customer’s bank account or by cheque not later than within thirty days from the payment of the amounts paid by the Customer, except in case of in-depth internal verification of the source of the funds received from the customer (anti-fraud procedure).
The customer is informed and accepts that no refund can be required to KRONOS 360 in case of payment of their order in cryptocurrencies through our partner Bitpay. KRONOS 360 may propose, if market conditions permit, either to offer the product for sale on behalf of the buyer or to exchange the product for an equivalent available product.
Model withdrawal form (to be used to exercise your right of withdrawal):
(Please complete and return this form, by mail or mail, only if you wish to withdraw from the contract with our platform.)
Attn: KRONOS 360, 65 rue du Faubourg Saint Honoré 75008 Paris (France), email : [email protected]
I hereby notify you of my withdrawal from the contract for the sale of the following property: ……………………………… …………………………………………………………………………………………………………………………………..
Ordered on: ………………………………………
Received on: ………………………………………
Name of buyer: ……………………………………..
Adress of the buyer : ……………………………….. Date : ………………………………………..
ARTICLE 8 – CERTIFICATION & COMPLIANCE OF THE PRODUCTS
KRONOS 360 provides in-depth expertise for every watch and valuable object sold on the platform. This expertise is carried out by the KRONOS 360 watchmaking workshop and results from the issuance of an authenticity card including a 2-year guarantee. KRONOS 360 complements this expertise by issuing (minting) an NFT certificate on the Polygon blockchain. The objective of this certification on the blockchain is to fight counterfeiting and to offer tamper-proof traceability for every watch and valuable object on the platform. The authenticity card given to the customer can be equipped with an NFC tag that includes the address of the token on the internet and gives free access to the contents of the expertise (serial number, date of expertise, etc.) with a smartphone. The customer acknowledges that the use of this card and the content included in the NFT Certificate is his sole responsibility and that the responsibility of KRONOS 360 cannot be engaged in any way.
No NFT Certificate can be issued without physical expertise of the collateral object that will be attached to it by the KRONOS 360 workshop. And in the event that a valuable object already benefiting from an NFT Certificate is put back for sale on the platform, KRONOS 360 will carry out a new appraisal of the object to verify its conformity. The previous NFT will be confirmed at the end of the assessment or burned (destroyed) in case of non-compliance of the object.
Each NFT Certificate issued has a unique address (token address) on the blockchain. The NFT Certificate is attached to the watch or valuable object that has been acquired and is non-marketable without them. The NFT Certificate is the digital twin of the physical object. The NFT Certificate is accessible on the blockchain via the platform developed and hosted by KRONOS 360. The customer can request the transfer of the NFT Certificate to another blockchain or platform by paying the transfer fee that is applied by KRONOS 360 at the time of the request.
In the context of our quality process, we undertake to exchange defective products or those that do not correspond to your order. In this case, you must inform us about the non-compliance of the product in a detailed manner, in writing, (email or letter) within forty-eight (48) hours after receiving the product and formulate your request for exchange within fourteen (14) working days after delivery. Any complaint made after this deadline will not be accepted. If the exchange of the non-compliant product is not possible, the order will be fully refunded together with the shipping and return costs validated by Kronos 360.
ARTICLE 9: SECURING THE PLATFORM
The www.kronos360.com website is the subject of a security system for the means of payment and personal data: We use the SSL encryption process, a secure payment platform as well as all the processes of interference and encryption to protect all the sensitive data related to the means of payment as effectively as possible.
Secure payment by credit card is ensured by our partner Verifone-Paybox, a renowned payment service provider.
Secure cryptocurrency payments are ensured by our partner Bitpay, a reference provider in a secure payment service on the blockchain.
ARTICLE 10 - CUSTOMER SERVICE & SELLER SERVICE
Our Customer service is at your disposal for any information or question related to our products and services (order tracking, delivery, product returns, after-sales service, servicing, etc.):
By telephone: from Monday to Saturday from 10h to 19h
Tel.: +33 1 82 83 36 92
or by e-mail: [email protected]
For any information or question about the conditions of sale on the platform (commission, payment, expertise, etc.), our sales department is at your disposal:
By telephone: from Monday to Saturday from 10h to 19h
Tel.: +33 1 82 83 36 92
or by e-mail: [email protected]
ARTICLE 11 - INTELLECTUAL PROPERTY
The KRONOS 360 brand is a brand that is registered with the INPI (National Institute of Industrial Property). All the texts, comments, work, illustrations, brands and images reproduced on the www.kronos360.com website are reserved under copyright as well as under intellectual property across the globe. In this regard and in accordance with the provisions of the Intellectual Property Code, only the private use subject to the different, or even more restrictive, provisions of the intellectual property code is authorised. Any total or partial reproduction of the website is strictly prohibited.
ARTICLE 12 - LIABILITY
The products offered are compliant with the French law in force. KRONOS 360 cannot be held liable in the event of noncompliance with the laws of the country where the products are delivered. It is your responsibility to check with the local authorities, the possibilities for importing or using the products that you plan to order. The photos are sent for the purpose of illustration and are not contractual. You must refer to the description of each product to know its specific features; please contact us in case of any doubts or if you want additional information. KRONOS 360 does not assume liability in the event of a clear error between the characteristics of the product and its representation and/or the conditions of sale. In case of hypertext links directing to other websites from www.kronos360.com, the latter cannot be held liable for the content of the information provided on these websites after activation of these links. In case of a purchase in a professional context, KRONOS 360 will incur no liability for any indirect damage due to these terms and conditions, operating loss, loss of profit, loss of opportunity, damages or costs. The internet users can provide their opinions about the products available on the www.kronos360.com website. KRONOS 360 applies a moderation filter on the comments and opinions that are published by the visitors. This moderation is at the complete discretion of KRONOS 360. Whatever the circumstances, any comment published on the www.kronos360.com website is under the sole responsibility of its author.
It is recalled that the customer is fully responsible for the use made of his means of payment and that any use of these on our platform cannot be opposed to KRONOS 360.
ARTICLE 13 - WARRANTY & EXPERTISE
All the second-hand watches bought from KRONOS 360 have a warranty of 2 years (24 months) from the date indicated on the invoice. During this period, KRONOS 360 undertakes to repair, free of charge, any major manufacturing defects existing at the time when the watch is delivered. However, the warranty of a watch does not cover: a problem caused by an accident, a problem caused by water, a problem caused by incorrect handling, a problem caused by negligence or interventions by unauthorised third-parties as well as possible damage following the same, a problem caused by wear or damage to the battery, wristband, case and glass, buttons and the crown.
KRONOS 360 offers extended warranties of 3 months, 6 months, 9 months or 12 months. The customer has the choice to subscribe to an extension of warranty only upon purchase. The extended warranty extends the original warranty period of the product.
KRONOS 360 performs in-house expertise on all products offered for sale on the platform before delivery to the final buyer. This in-depth inspection covers the general condition of the product, its origin, the conformity of the components, the authenticity of the part and its traceability as far as possible. This verification follows from the issue of a KRONOS 360 certificate of authenticity. This certification entails a warranty for 2 years for the buyer, allowing him to carry out a counter-evaluation if he considers it necessary. Any claim concerning the conformity, origin and authenticity of the part must be made during this period by the buyer. The buyer acknowledges that after this warranty period, the liability of KRONOS 360 cannot be incurred in any way.
KRONOS 360 complements this expertise with the issuance (minting) of an NFT certificate on the Polygon – Ethereum blockchain. The objective of this certification on the blockchain is to fight counterfeiting and to offer tamper-proof traceability for every watch and valuable object on the platform. The authenticity card given to the customer can be equipped with an NFC tag that includes the address of the token on the internet and gives free access to the contents of the expertise (serial number, date of expertise, etc.) with a smartphone.
ARTICLE 14 - APPLICABLE LAW - DISPUTES
This contract is governed by the French law. The language of this contract is French. In the event of dispute, the French courts competent to hear the same will be those under whose jurisdiction the registered office of the company KRONOS 360 falls.
In case of dispute, Kronos 360 offers a service of amicable mediation. This service is available at the following address: Médiation Solution Tel : 04 82 53 93 06 ou www.sasmediationsolution-conso.fr The user is informed, mainly in the case of cross-border purchases, about the existence of an online platform for the settlement of the disputes of the European commission. This platform is accessible at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
ARTICLE 15 - PERSONAL INFORMATION
KRONOS 360 is registered in the CNIL under no. 1947480. KRONOS 360 undertakes to not disclose to third-parties the information, which is considered confidential, that you communicate to it. It will only be used to process your order and to strengthen and customise the communication and product offers reserved for Customers of KRONOS 360, mainly through newsletters to which you would have subscribed. In addition, the kronos360.com e-commerce website uses cookies to better meet the expectations of its Customers and visitors. The cookies are thus used by KRONOS 360 only to improve the customised service to be provided to you. Accordingly, in accordance with the data protection act of 6 January 1978, you have the right to access, correct, and oppose the personal data concerning you. For this, it suffices to send us an online request pertaining to the same: [email protected] or by letter indicating your surname, first name, address and if possible your Customer reference: KRONOS 360 service Customer, 65 rue du Faubourg Saint Honoré 75008 Paris;
ARTICLE 16 – CONDITIONS AND TERMS OF SALE WITH STAGGERED PAYMENTS
We offer payment in instalments without charge for all products available on www.kronos360.com and for all purchases made by credit card on www.kronos360.com
This solution is offered via the secure payment solution "PAYBOX Verifone". When paying with your credit card, the total amount including all taxes is divided into several times.
Warning: This solution only works with valid bank cards with a validity date that is longer than the payment period.
In the context of this staggered payment, Kronos 360 retains the ownership of the product till all the instalments are collected.
ARTICLE 17 – CONDITIONS AND TERMS OF SALE WITH CREDIT FINANCIING
We offer 2 types of financing, with our partner Sofinco, only for products of a value between 1000 Euros and 40,000 Euros and available for sale on the www.kronos360.com website. The financing is valid only for any purchase made by a resident in metropolitan France and capped at €5,000 per product:
- Financing spread over several instalments without charges (3 to 10 times)
- Credit financing for up to 36 months
In the context of the financing of your purchase, the order becomes final only after the supporting documents of your application are received by our partner Sofinco. After this deadline, Kronos 360 is entitled to put the product for sale again and proceed with the cancellation of the order. Whatever the circumstances, the order becomes definitive and final only after confirmation by Sofinco of the acceptance of the financing folder for the order and the payment of the amount of the order to Kronos 360. A loan is binding on you and must be repaid. Check your repayment capacities before obtaining the loan.
ARTICLE 18 – CONDITIONS AND TERMS OF CONSIGNMENT SALE
KRONOS 360 offers a marketplace solution (marketplace) allowing third party vendors to sell their products on the kronos360.com platform. The online approval of the products offered for sale by the seller is at the discretion of KRONOS 360, which reserves the right to refuse any product that does not meet its quality and authenticity criteria.
The user can offer for sale his products directly on the website kronos360.com via the heading «sell your watch» or directly at the showroom (by appointment). The objects put in deposit-sale on the site remain the property of the seller until the sale of it. The latter acknowledges being responsible for the authenticity and provenance of the products put on sale on the platform. The product put on deposit-sale on the site kronos360.com is not the subject of any exclusivity and remains in the possession of the seller until its sale or for its presentation to a potential buyer in the showroom. The seller undertakes to store the product in good conditions and to keep it at the disposal of KRONOS 360 for the duration of its sale.
The seller also has the option of entrusting the storage of his product to KRONOS 360. Any object placed for deposit-sale on the site and which would be entrusted in storage to KRONOS 360 by the seller, benefits from a security value (in case of loss, theft, or degradation during storage by KRONOS 360) equivalent to the price estimated at the time of the deposit-sale less the amount of the commission on sale that would be due to KRONOS 360. The certificate of deposit-sale delivered to the seller serves as a contradictory inventory in case of restitution of the product put in deposit-sale.
In the context of consignment, the seller expressly authorises Kronos to change the selling price, in the event of negotiation with a potential seller, by + or - 10%. For any negotiation above this range, KRONOS 360 undertakes to request for a prior (written or oral) consent from the seller. An object entrusted to KRONOS 360 in the context of consignment is the subject of a value guarantee (in case of loss, theft, or
damage) equivalent to the price estimated during the delivery to the consignment shop minus the amount of the commission on sale that would be due to KRONOS 360. The consignment shop certificate provided to the seller serves as the joint inventory in case of return of the product put in the consignment shop. Kronos 360 is entitled to resell to the seller any product put in the consignment shop if it deems it necessary, with an advance notice of 48 hours. Similarly, the seller undertakes to inform Kronos 360, at least 48 hours before, if it wants to remove its product from the consignment shop.
18.1 / Seller account activation
Access to the functionalities of the Kronos360.com Website is subject to the opening of a seller’s account and the acceptance of the general conditions of sale and use of the website. A single account can be used for sale but also for the purchase of product on the kronos360.com website and must have a unique email address and password. The opening of an account is free and without obligation of purchase and sale on the Site. The account owner is the only one authorized to use it and must have the legal capacity to do so. Any natural person may open only one account while legal persons may open one account per registered legal entity. The use of a pseudonym to identify another merchant site is prohibited. In case of non-compliance with these conditions, KRONOS 360 reserves the right to delete the account concerned, without prior justification. The user data, obtained as part of the use of the site, will be processed in accordance with the applicable French and European laws and in compliance with the principles of good faith, legality, transparency and confidentiality.
18.2 / Conditions of use of the website by the sellers
The seller is responsible for the compliance with the current legislation of all the contents and information that he disseminates on the site and releases KRONOS 360 from all responsibility in case of damage related to the activity of sale on the site (loss of data, cancellation of sale or purchase, damage to reputation or interruption of activity and any indirect or consequential damage). The seller undertakes to keep its IT tools up to date and to equip its equipment with anti-virus and protection to the standards. All content hosted on third party websites accessible from Kronos360.com is the responsibility of these third party websites. KRONOS 360 cannot be held liable for any damage caused by computer hacking attempts
KRONOS 360 is committed against counterfeiting and puts all means at its disposal to fight against the spread of counterfeit products. Sellers are strictly prohibited from publishing counterfeit products on the platform. Each seller is responsible for the products he offers to the veneto on the site and undertakes to verify the authenticity and origin of his products. In the event of a proven breach of this commitment, KRONOS 360 may immediately close the seller’s account and initiate any necessary procedures.
The seller by creating the descriptive sheets of its products for sale and by updating its user profile, expressly authorises KRONOS 360 to exploit this user content in the context of its commercial and marketing exploitation, worldwide. The latter also authorises KRONOS 360 to modify the photos of the products posted on the site (clipping, cropping, resizing, copyright addition, etc.) in order to respect the site’s graphic charter. The seller undertakes to disseminate visuals of which he has the intellectual property and in any case is responsible for not respecting the intellectual property rights related to the images made available.
Sellers are forbidden to contact the site’s customers directly in order to conclude a sale outside the platform. Sellers are also forbidden to post links to other websites competing with the platform. KRONOS 360 cannot be considered as responsible for the accuracy of the content broadcast by the user and is not obliged to control its ownership. KRONOS 360 acts as a hosting provider and disclaims all responsibility for content posted on a product sheet of a third party vendor. In the event of a violation of the rights of a third party and/or of these General Terms and Conditions, KRONOS 360 may delete any content it considers inappropriate.
18.3 / Commitment & responsibility of KRONOS 360
KRONOS 360 uses normative technological tools to ensure optimal permanent access to the platform. Despite all the efforts made, KRONOS 360 cannot commit and cannot be held responsible for the accessibility of the site and any technical interruptions. However, KRONOS 360 strives to keep the site accessible 7 days a week and 24 hours a day, subject to cases of force majeure within the meaning of Article 1218 of the Civil Code and the jurisprudence. On the other hand, on certain occasions, for technical reasons of maintenance and/or safety, the temporary, and without prior notice, suspension of partial or total access to the site may take place.
The seller acknowledges that the role of KRONOS 360 is to provide intermediation between buyers and that at no time does he become the owner of the products put up for sale by the seller. KRONOS 360 is not a party to the sales contract concluded between the buyer and the seller and acts as a trusted third party between the two parties. This intermediation mission is remunerated by a commission paid to KRONOS 360 by the seller.
Apart from any disputes due to delay or failure to deliver products attributable to KRONOS 360 and its carrier partners, the seller is solely responsible for the quality, authenticity and origin of the products sold on the site. Any dispute or claim of this order will be the responsibility of the seller who will assume full and sole responsibility The 2 years warranty given by KRONOS 360 to the buyer, on behalf of the seller, only covers major manufacturing defects existing at the time the watch is delivered and does not cover: a problem caused by an accident, a problem caused by water, a problem caused by improper handling, a problem caused by a lack of care or unauthorised third party intervention and any consequential damage caused by it, a problem caused by wear or damage to the battery, bracelet, case and glass, pushers and crown.
18.4 / Scope of the intermediation mandate & seller payment
As part of the use of the marketplace, the seller entrusts KRONOS 360 with a mandate for each product put online under the following conditions:
1) the distribution of its products on its site, and also on the site of its partners in France and abroad;
2) Negotiate the price with potential buyers and accept orders, in the name and on behalf of the Seller;
3) Collect the amount of the sale, in the name and on behalf of the Seller. 4) Perform Product Appraisal before Delivery and Deliver to Purchaser 5) Proceed with the payment of the net seller amount after deduction of the commission and any other applicable amount (costs of removing the product from the seller, costs of restoring the product...)
The seller acknowledges that placing a product on the platform or on deposit for sale is not worth a commitment to purchase the product by Kronos 360. Any sale made by the platform does not become final until the end of the legal withdrawal period once the product has been delivered to the final buyer.
The net seller amount resulting from the sale will not be due until 30 days after the delivery of the object to the final buyer. This period includes the 15 days withdrawal period that the buyer has after delivery. The time taken for the seller to repatriate the product, for expertise in watchmaking by the Kronos 360 workshop, for repackaging and preparation of the delivery are not included in the aforementioned 30-day period. In any case, the seller declares to be the owner of the property entrusted and if necessary to have received the consent of the owner or his spouse. No cancellation of the sale will be made due to a defect of ownership by the seller.
18.5 / Calculation of commissions charged by KRONOS 360
KRONOS 360 as a trusted third party between the seller and the buyer is responsible for the negotiations related to the sale of the product, the cashing of the payment of the sale, the certification of the product, the logistics of collection at the seller, the product authentication expertise, secure storage, 2-years warranty of the product sold and delivery to the final buyer on behalf of the seller. In return, the seller undertakes to pay a predefined commission, ranging from 12% to 30%, on the selling price of each item to KRONOS 360. When each product is put online, the application of this fee is done automatically by the algorithm according to a formula indexed on the brand’s liquidity, the scarcity of the model and the supply/demand ratio.
The seller acknowledges and accepts that the transportation costs associated with the removal of the product or products sold are at his expense. The seller can either carry out the shipment by his own means or use the secure transport service offered by KRONOS 360. In the event that the seller chooses to use the transport service of KRONOS 360, the transport costs incurred will be added to the commission and deducted directly from the net selling amount of the product concerned.
Similarly, the seller acknowledges and accepts that all costs of refurbishing his product are borne. After receipt of the product by the quality department of KRONOS 360, the seller will be notified if repair costs are envisaged on the product sold (polishing of the watch, restoration of the product, change of bracelet if used, change of glass, manufacturing overhaul, etc.). The seller may accept or refuse repairs. In the event that the seller accepts the repairs, the costs incurred will be added to the commission and deducted directly from the net selling amount of the product concerned.
In addition, the seller acknowledges and accepts that the costs of recovering his product loaded and in possession of KRONOS 360 are at his expense. The seller can either arrange the return of his product by his own means or use the secure transport service offered by KRONOS 360. In the latter case, the return fees must be paid before shipment by the seller.
18.6 / Applicable Tax and Regulatory Directives
For sellers resident in France, individuals or professionals, we remind that a tax on the transfer of collection objects, jewellery and precious metals is applicable on the proceeds of the sale of your article, in accordance with article 150 VK of the CGI (General Tax Code). This flat-rate tax, payable by the seller, replaces the tax on capital gains. If the seller chooses the taxation on the surplus-value, in this case he must be able to provide the original purchase invoice of the product allowing to quotify the surplus-value generated. He may in this case deduct the costs of restoration and maintenance (on presentation of the invoices) which he has incurred during the period of possession of the object. The seller also benefits from discounts according to the holding period. These allowances are 5% per year after the second year and result in an exemption after 22 years of detention.
The flat-rate "collector’s item" tax is equivalent to 6% of the value of the item for any transfer over 5,000 euros (the tax is not payable for transactions under 5,000 euros). The seller must declare the transactions concerned by this tax and declare it to the tax authorities (more information https://www.impots.gouv.fr/portal/ ). In any case, these tax indications are informative and KRONOS 360 invites the seller to get in touch with the tax authorities in order to determine the tax that concerns him.
Sellers are reminded that in accordance with the provisions of Article 242bis of the General Tax Code, specified by Decree No. 2017-126 of 2 February 2017 on the obligation to provide information on tax matters and social charges to users of linked platforms, KRONOS 360 provides them with a detailed summary of the nature and number of transactions carried out on the platform. This summary, including the identity of the seller, the number of transactions carried out and the total amount of sums received, will also be communicated to the tax authorities as stipulated in the decree.
For sellers resident in other countries, it is recalled that compliance with the tax and regulatory directives in force in their country of origin is their responsibility. KRONOS 360 will provide, as necessary, the information that will be useful to the local authorities and administrations regarding the activity of the seller on the platform.
The customer is informed that only the French version of these Terms and Conditions is valid and enforceable against KRONOS 360. Versions translated into other languages are for information only.
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KRONOS 360 SA, 65 rue du Faubourg Saint Honoré 75008 Paris (France), Public Limited Company with board of director, capital of €101,740 - Paris Register of Companies 788 979 235
